pub 504 Casino – Privacy Policy

1. Who We Are

pub 504 Casino operates the online gaming platform accessible at pub504.org, offering casino games, slots, bingo, fishing games, and related entertainment services to eligible players in the Philippines.

pub 504 is the data controller responsible for your personal data collected through the Platform. We are committed to processing your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

For all privacy-related inquiries, you may contact our Data Protection Officer (DPO) at the details provided in Section 15 of this Policy.

2. Personal Data We Collect

pub 504 collects the following categories of personal data from players and visitors:

pub 504 does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data beyond what is required for KYC liveness verification.

3. How We Collect Your Data

pub 504 collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions.
• Automated technologies: When you browse or use the pub 504 Platform, we automatically collect technical data through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: We may receive data about you from payment processors (e.g., GCash, PayMaya), identity verification service providers, fraud prevention agencies, and PAGCOR or AMLC where required by law.
• KYC verification providers: When you submit identity documents, our third-party KYC partners process your documents and return a verification result to pub 504.

4. How We Use Your Personal Data

pub 504 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your pub 504 player account.
• Identity verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine law.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card.
• Anti-money laundering (AML) compliance: To monitor transactions and report suspicious activity to the Anti-Money Laundering Council (AMLC) as required by the Philippine AMLA.
• Customer support: To respond to your inquiries, complaints, and support requests.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the pub 504 gaming experience.
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits, loss limits, and self-exclusion where appropriate.
• Marketing communications: To send you promotional offers, bonuses, and updates — only where you have given your explicit consent and subject to your communication preferences.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access.
• Legal compliance: To comply with applicable Philippine laws, PAGCOR regulations, court orders, and requests from competent authorities.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, pub 504 processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to provide the pub 504 gaming platform and related services).
• Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the AMLA, and the Data Privacy Act itself.
• Legitimate interests: Processing is necessary for pub 504's legitimate interests in operating a secure, fair, and compliant gaming platform, preventing fraud, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent, contact our Data Protection Officer at the details in Section 15.

6. Data Sharing & Disclosure

pub 504 does not sell, rent, or trade your personal data. We may share your data only in the following circumstances and only to the extent necessary:

• Payment processors: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the financial data necessary to process your transactions.
• KYC and identity verification providers: Third-party verification partners receive your identity documents solely for the purpose of completing KYC checks required by PAGCOR.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government agencies may receive data as required by law.
• Fraud prevention and security providers: Specialist third-party services that help pub 504 detect and prevent fraud, cheating, and money laundering.
• Game software providers: Third-party game developers and providers may receive anonymized or pseudonymized gaming data necessary to deliver their games on the pub 504 platform.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by pub 504, subject to strict confidentiality obligations.
• Law enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.

All third parties with whom pub 504 shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Cookies & Tracking Technologies

pub 504 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for security, session management, and core functionality.
• Performance and analytics cookies: Help us understand how players interact with the Platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymized.
• Functional cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pub 504 Platform. For strictly necessary cookies, no consent is required as they are essential to the service.

8. Data Retention

pub 504 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and the AMLA.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA record-keeping requirements.
• Gaming data: Retained for three (3) years from the date of the gaming session, unless a longer period is required for dispute resolution or regulatory purposes.
• Communications data: Retained for two (2) years from the date of the communication, unless relevant to an ongoing investigation or legal proceeding.
• Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal of consent, as evidence of compliance.

When personal data is no longer required, pub 504 will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pub 504:

• Right to be informed: You have the right to know what personal data pub 504 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data pub 504 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe pub 504 has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. pub 504 will respond to all valid requests within thirty (30) days of receipt, as required by the Data Privacy Act.

10. Children's Privacy and Age Restriction

pub 504 Casino is strictly intended for adults aged 21 years and above, as required by PAGCOR regulations governing casino-style gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

If pub 504 discovers or has reason to believe that a registered player is under 21 years of age, we will:

• Immediately suspend the account pending investigation.
• Delete all personal data associated with the underage account, except where retention is required by law.
• Return any real-money balance to the payment source used for deposits.
• Report the incident to PAGCOR as required by applicable regulations.

If you are a parent or guardian and believe that your child has registered on the pub 504 Platform, please contact our Data Protection Officer immediately at the details provided in Section 15 so we can take prompt action.

11. Data Security Measures

pub 504 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pub 504's servers.
• Encryption at rest for sensitive personal and financial data stored in our databases.
• Access controls: Personal data is accessible only to pub 504 staff and authorized third parties who have a legitimate need to access it, and only to the extent necessary for their role.
• Two-factor authentication (2FA) available for all player accounts and mandatory for administrative access.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Intrusion detection and monitoring systems that continuously monitor for suspicious activity on our servers and network.
• Staff training: All pub 504 personnel who handle personal data receive regular data privacy and security training.

While pub 504 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, pub 504 will notify the NPC and affected players in accordance with the Data Privacy Act's breach notification requirements.

12. Cross-Border Data Transfers

pub 504 primarily processes and stores your personal data within the Philippines. However, some of our third-party service providers — including game software providers, cloud infrastructure providers, and KYC verification partners — may be located outside the Philippines.

Where personal data is transferred outside the Philippines, pub 504 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.
• Transfers only to countries or organizations that the NPC has determined provide an adequate level of data protection.
• Your explicit consent to the transfer, where required.

pub 504 will not transfer your personal data to any jurisdiction where adequate data protection standards cannot be guaranteed.

13. Third-Party Links

The pub 504 Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the pub 504 Platform and does not cover the privacy practices of any third-party websites or services.

pub 504 is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the pub 504 Platform.

14. Updates to This Privacy Policy

pub 504 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR and NPC requirements.

When material changes are made to this Privacy Policy, pub 504 will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable. The date of the most recent revision is displayed at the top of this page.

Your continued use of the pub 504 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pub 504 handles your personal data, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via your pub 504 account dashboard
• Response Time: Privacy requests are responded to within 30 days as required by RA 10173

If you are not satisfied with pub 504's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.