Help Center

Frequently Asked Questions

Welcome to the pub 504 FAQ page. Whether you are a new player from Manila, Cebu, or Davao just getting started, or a regular looking for a quick answer, you will find everything you need right here. Browse by category or search for your question below.

Can't find your answer?

Our Filipino support team is available 24/7 via live chat and email.

Registration

Account setup & KYC

Deposits

GCash, Maya & banks

Withdrawals

Fast payout process

Games

Slots, bingo & more

Bonuses

Promos & rewards

Responsible Gaming

Safe play tools

Browse by Category

Creating a pub 504 account is quick and straightforward. Head over to pub504.org and click the Register button. You will be asked to provide your full name, date of birth, email address, and a mobile number. After filling in your details, you will need to verify your identity through our KYC (Know Your Customer) process — this typically involves uploading a valid government-issued ID such as a PhilSys card, passport, or driver's license. Once your identity is confirmed, your account is activated and you can start playing. Remember, you must be 21 years old or above to register at pub 504 Casino.

pub 504 accepts the following Philippine government-issued IDs for identity verification:
  • PhilSys National ID
  • Philippine Passport
  • Driver's License (LTO)
  • SSS / GSIS ID
  • Voter's ID
  • PRC Professional ID

Please ensure your ID photo is clear, unobstructed, and not expired. Blurry or cropped images will be rejected and you will need to resubmit. KYC verification is usually completed within 24 hours on business days.

On the pub 504 Login page, click the "Forgot Password?" link below the login form. Enter the email address linked to your account and we will send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes. If you do not receive the email within a few minutes, contact our support team via live chat and we will assist you right away.

No. pub 504 strictly enforces a one account per person policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately so we can resolve it for you.

Log in to your pub 504 account and go to Account Settings. You can update your contact number, email address, and preferred language there. For changes to your legal name or date of birth, you will need to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification.

pub 504 supports the following deposit methods for Filipino players:
  • GCash — instant, most popular among Filipino players
  • PayMaya / Maya — instant e-wallet transfer
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa/Mastercard debit cards linked to Philippine bank accounts

All deposits are processed in Philippine Peso (₱). We do not accept credit cards for gambling deposits in compliance with Philippine regulations.

The minimum deposit at pub 504 is ₱100 for GCash and Maya transfers. For bank transfers, the minimum is ₱500 due to processing fees charged by banks. There is no maximum deposit limit, though large deposits may require additional verification for security purposes.

GCash and Maya deposits are credited to your pub 504 account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours (Monday–Friday, 9AM–5PM). Transfers made on weekends or public holidays may take longer. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number.

Yes. pub 504 uses SSL encryption on all financial transactions to protect your data. We do not store your full banking credentials on our servers. All payment processing is handled through secure, verified payment gateways. Your funds are held in segregated accounts, meaning your balance is kept separate from pub 504's operational funds at all times.

Log in to your pub 504 account and go to Cashier → Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your withdrawal account details match the name on your pub 504 account — third-party withdrawals are not permitted for security reasons.

  • GCash / Maya: 15–30 minutes (most requests processed within minutes)
  • Bank Transfer: 1–3 business days depending on your bank
Withdrawal requests submitted on weekends or Philippine public holidays are processed on the next business day. pub 504 aims to process all withdrawal requests within 24 hours of submission.

The minimum withdrawal is ₱200 for GCash and Maya, and ₱500 for bank transfers. The standard maximum withdrawal per transaction is ₱50,000. Players with VIP status may have higher limits. If you need to withdraw a larger amount, contact our support team to arrange it.

Common reasons for withdrawal rejection include:
  • Incomplete KYC verification — your identity has not been fully confirmed yet
  • Active bonus wagering requirements that have not been met
  • Withdrawal account name does not match your registered pub 504 name
  • Suspicious activity flag requiring additional review
If your withdrawal was rejected, you will receive an email explaining the reason. You can also contact our 24/7 support team for clarification.

pub 504 offers a wide variety of online casino games for Filipino players, including:
  • Slots — hundreds of video slots with various themes and jackpots
  • Bingo — classic and speed bingo rooms with real-time play
  • Fishing Games — including the popular Mermaid Fishing
  • Video Poker — including Jacks or Better
  • Live Casino — live dealer baccarat, roulette, blackjack, and more
New games are added regularly. Check the pub 504 Casino page for the latest additions.

Yes! pub 504 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The site is responsive and works smoothly on smartphones and tablets. For the best experience, we recommend using a stable WiFi or LTE connection.

All games at pub 504 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing agencies. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. pub 504 is committed to fair play for every Filipino player.

pub 504 regularly offers promotions for both new and existing players, including welcome bonuses for first-time depositors, reload bonuses on subsequent deposits, free spins on selected slot games, cashback offers, and VIP loyalty rewards. Check the Promotions section in your account dashboard for the latest active offers. Bonus availability and terms may vary.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Always read the specific terms attached to each bonus offer in your account dashboard.

Yes, in most cases you can forfeit an active bonus through your account settings under Active Bonuses. Note that forfeiting a bonus will also remove any winnings generated from that bonus. If you are unsure, contact our support team before forfeiting — they can walk you through your options.

The minimum age to register and play at pub 504 Casino is 21 years old, in compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations. We perform age verification during the KYC process and reserve the right to suspend any account where the player is found to be underage. We take this responsibility seriously to protect young Filipinos from the harms of gambling.

Log in to your pub 504 account and navigate to Account Settings → Responsible Gaming. From there you can set:
  • Deposit Limits — daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — maximum amount you can lose in a given period
  • Session Time Limits — automatic logout after a set duration
  • Reality Check Reminders — pop-up notifications showing your session time and spending
Limits take effect immediately when set. Increasing a limit requires a 24-hour cooling-off period.

Self-exclusion is available to all pub 504 players at no cost. You can request it through Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team directly. You can choose a temporary exclusion (24 hours up to 12 months) or a permanent exclusion. Once activated, your account will be locked and you will not be able to log in or deposit during the exclusion period. For more information, visit our Responsible Gaming page.

Gambling is addictive. Know when to stop.

If you feel your gaming is becoming a problem, please use our self-exclusion tools or reach out to our support team. Help is always available.

If you or someone you know is struggling with problem gambling, support is available in the Philippines. PAGCOR operates responsible gaming programs and maintains a list of accredited counseling services. You can also reach out to the National Center for Mental Health (NCMH) crisis hotline. pub 504 encourages all players to seek help without hesitation — there is no shame in asking for support. Visit our Responsible Gaming page for more resources and tools.
Still Need Help?

Our Filipino support team is available 24 hours a day, 7 days a week — including holidays.

Live Chat

Fastest response — usually under 2 minutes. Available in English and Filipino.

Email Support

Send us a detailed message and we will reply within 24 hours.

[email protected]

Play Responsibly

Gambling is addictive. Know when to stop. pub 504 is for players aged 21 and above only.

Learn about our responsible gaming tools →
21+ Only

Ready to Play at pub 504?

Join thousands of Filipino players already enjoying slots, bingo, fishing games, and live casino action at pub 504. Fast GCash payouts, generous bonuses, and 24/7 Filipino support — all in one place.

Still have questions? Browse more answers above or reach out to our support team anytime.

Create Your Account Explore Games

Gambling is addictive. Know when to stop. pub 504 Casino is for players aged 21 and above only.